Especially with the office hours restrictions and how swamped they claim their support is (also, I found out that in order to get support through any live chat, you need to be able to log in as the account with the issues, so that one wont work on this issue either). But reading through the entire FAQs now it only says software token about removals (other than the one about logging in and removing it), so I'm sorry if I wasted anyone's time, and perplexed that the token owners are forced to contact S-E every time their tokens die/get lost/decides to elope. Though I can't for the life of me figure out why the tokens don't have it, since it should be the same system. As soon as OneLogin receives a valid one-time password, the user is logged in. ![]() ![]() If the user’s mobile device is not connected to the Internet, the user can enter the one-time password on the OneLogin App Portal. Click to expand.I wasn't aware (I thought for sure that I read both security token and software token when I read on S-E's site about what to do if things went south), my friend, who uses the token (at least right now, he might have used the software token while waiting for the security token to arrive or something back when I saw his log in screen), also had the log in note about emergency removal password. The OneLogin Protect OTP (one-time password) is sent through your phone to OneLogin where it is validated and then the user is logged in.
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